Due to the decontamination, we had clothing and shoes that were damaged and had to be thrown out. He was also notified that upon arriving back home we had to decontaminate to ensure we don’t bring bed bugs into our own home.

I responded with my displeasure in service provided by him and Excalibur Hotel, reminding him that other hotels offer better customer service for minor inconveniences and not something major as bed bugs. With that being said, he indicated that this matter is concluded and there will ne no further follow up or action from their hotel. It took him TWO WEEKS to reply, saying that their testing found no trace of any “pests” (since clearly they are too scared to call bed bugs by name). When the three days passed and there was no response from him, I reached out. He took down my information and said that he would have an update in three days. He barely apologized for the inconvenience and didn’t offer any help. When I spoke to Marvin, the hotel operations manager, he didn’t even seem bother by the news. I took a video of the bed bug crawling over the pillows making sure to include the room and the view from the room, proving that this occurred within their hotel. What started off as a wonderful anniversary trip turned into a hellish nightmare when we discovered bed bugs in our room. The Stones Hotel - Legian Bali Autograph Collection.

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